Rosewood Hotel Group has appointed Kenny Toy as Senior Vice President, Commercial, Global. Based at the Group’s corporate office in Hong Kong, he will report to Anthony Ingham, Chief Operating Officer.
Kenny will lead the Group’s global commercial strategy across sales, marketing, distribution, revenue management, partnerships, and e-commerce.
In the role, Kenny will lead global teams to drive revenue growth, increase market share and enhance customer satisfaction targets across all channels. He will champion commercial excellence and cross-functional collaboration, supporting the development of a unified, high-performing commercial engine that strengthens brand desirability, deepens customer engagement and delivers sustainable growth across the Group’s global portfolio.
“As Rosewood continues to grow globally, strengthening our commercial capabilities is essential to supporting the Group’s broader operational and brand ambitions,” said Anthony Ingham, Chief Operating Officer, Rosewood Hotel Group.
“Kenny’s deep experience in digital transformation, customer experience and commercial strategy will help us better connect with guests and partners, enhance performance across all channels and reinforce the long-term value of our portfolio.”
Kenny brings more than two decades of experience in commercial, marketing, and digital transformation strategy, spanning leading global consulting and marketing organizations. He has led multi-market programs that integrate CRM, digital platforms and customer insight to unlock new demand and build loyalty.
Most recently, Kenny served as Managing Director of Accenture Song in Hong Kong SAR and Digital Strategy Lead for China, where he led business growth and client transformation initiatives across the region for multiple industries.
